Privacy Policy

Introduction

Welcome to Aura Audio Rentals' Privacy Policy. We are committed to protecting the confidentiality of our clients' personal information and rental data. This policy explains how we handle your information when you rent our audio equipment and microphones, use our website, or interact with our rental services.

Information We Collect

We may collect and process:

• Client contact details and account information (e.g., name, email, phone number, delivery address for a studio, venue, or home)
• Rental history, including specific microphones, mixers, or other gear you have viewed or rented
• Payment information for your rentals (processed via secure payment gateways)
• Rental details such as equipment model, rental duration, and specific requirements (e.g., on-site setup support, custom accessories)
• Technical data such as your IP address, browser type, and device information
• Website usage analytics collected through cookies
• Testimonials and customer service feedback

How We Use Your Information

Your data enables us to:

• Process your audio equipment rentals, manage payments, and coordinate delivery and pickup
• Provide personalized recommendations for microphones, interfaces, or other gear suitable for your project
• Manage your rental details, including extensions and scheduling
• Improve our audio equipment inventory, rental services, and website functionality
• Send you booking confirmations, delivery updates, information on new gear arrivals, and special offers
• Offer dedicated 24/7 technical support and resolve any inquiries
• Comply with legal and tax regulations in India

Data Security

We implement robust security measures including encrypted storage for client data, secure payment processing through trusted gateways, and restricted internal access to sensitive information. All client records and rental data are protected for confidentiality.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, logistics partners for delivery, cloud hosting services) under strict confidentiality agreements. We never sell client data. Aggregated, anonymized rental data may be used to analyze rental trends and improve our equipment offerings.

Your Rights

As an Aura Audio Rentals client, you can:

• Request access to your personal data and rental history
• Update your personal and payment information
• Opt-out of promotional marketing communications at any time
• Request the deletion of your account data, subject to legal and transactional record-keeping requirements
• Manage your testimonial submissions
• Receive essential rental-related communications (e.g., booking confirmations) even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to clients via email or prominent website notifications. The effective date will be updated at the top of this document. Continued use of our website and rental services constitutes acceptance of these updated terms.